FAQ

What are the shipping costs?
Shipping is free no matter how much you spend.

How long will it take to receive my order?
We ship your order within 1 to 3 business days. Delivery usually takes between 2 and 14 business days depending on the courier.

Can I return my order?
Absolutely. You can return your order within 30 days of receiving it for a full refund. Just make sure the items are in their original condition and packaging.

How can I pay?
We accept PayPal and all major credit cards such as Visa, Mastercard and AMEX.

Is it safe to shop online with Roselynne Melbourne?
Definitely. We take your security seriously. Our site is SSL encrypted and we use trusted payment methods to keep your information safe.

Can I track my order?
Once your order ships you will get an email with a Track and Trace code so you can follow your parcel’s journey.

Do you offer gift cards?
Yes we have digital gift certificates available in various amounts redeemable online.

How can I contact customer service?
You can email us anytime at info@roselynne-melbourne.com and we aim to reply within 1 to 2 business days.

Are all items shown in stock?
We do our best to keep stock levels accurate. If something sells out we will let you know as soon as possible.